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Use of artificial intelligence

What we use AI for

At ADICASA we use artificial intelligence to help us with specific tasks, always with a member of the team responsible for what is done. We comply with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689).

  • Website assistant: answers visitors' questions about properties, areas and the agency's services. It only uses information published on the website, does not give binding prices or make decisions, and refers you to an agent.
  • Reply drafts: suggests replies to WhatsApp, email and portal messages. A person always reads, edits and sends them.
  • Reading of posts: extracts what a person is looking for or selling from a post pasted by an agent, who reviews the data.
  • Marketing texts: suggests texts for listings and social media posts, which the agency reviews and schedules by hand.
  • Listing translation: suggests the translation of property listings for this English version of the website. A member of the team reviews and approves every translation before it is published.
  • Virtual home staging: some photos may be digitally furnished or decorated. They are always labelled «Virtually staged» and shown next to the real photo. Only real photos are sent to property portals.

What we do not do with AI

AI does not decide anything about you: it does not score clients, assess creditworthiness or calculate money laundering risks. Those decisions are made by a person using criteria set by law.

Transparency

If you talk to our website assistant, we tell you before you start. If we use AI phone calls in the future, we will tell you at the start of the call and you will be able to speak to a person.

Some property photos may be virtually staged (furniture or decoration added digitally). They always carry the label «Virtually staged» and the real photo is shown next to them, so you can see the current condition of the property. Only real photos are sent to property portals.

The model provider is Anthropic. Data sent to it is not used to train its models. We do not send identity documents or anti-money laundering data.

Questions

Write to us at adicasainmobiliaria@gmail.com.

Language

This is a courtesy translation. In case of discrepancy, the Spanish version prevails.